In some instances there may be a few repairs undertaken before it is decided to actually replace the pallet wrapping machine, which is a huge cost and upheaval to the business. Cost in terms of purchasing the new machine, but also in staff time taken to retrain on new machinery. In some cases the cost of purchasing a new machine could be so prohibitive, that the company may well decide to revert to hand wrapping their pallets, with all the costs to staff time and additional stretch wrap that could be incurred as a result.
Whilst developing the model of the Samson Nano complete pallet wrapping solution, we took into account what our customers said about their pallet wrapping issues, including pallet wrapper repairs, servicing and maintenance.
We decided to remove all these issues from our customers. With the Samson Nano, customers are assured of ongoing support for their machine. If there is an issue, a new machine is delivered whilst the old one is removed for assessment. All customers pay is their fixed price per wrapped pallet. They are given a dedicated account manager to deal with any queries or problems. This means that servicing and maintenance costs, delays and inconveniences are a thing of the past. Clients can focus on what matters to their business: getting pallets to their customers in good condition, on time.